Frequently Asked Questions
Do you deliver, setup, and takedown?
Absolutely! Our courteous crew will deliver* and set up each jump house and ensure that it is clean, sanitized, and in good working condition before your event starts. If needed, we offer full service attendants for an additional fee, otherwise, instructions and safety procedures will be explained during setup. The crew will then return for takedown after the event is over. Set up normally takes about 30 minutes per item and takedown typically takes about 15-20 minutes per item. There is no additional fee for the delivery*, setup, and takedown of our inflatable items within our delivery area.
*If you are outside our delivery area or reserving non-inflatable items, a delivery charge my apply. Please call to inquire about your event item(s) and location.
What time do you deliver and pick up?
Delivery and pick up times will vary based on the delivery truck route. The rental times are typically 2 to 3 hour community, church, and residential events, while the schools sometimes have 3 to 4 hour events or full school day events. We can usually be flexible to meet your needs, but additional fees may apply. We will deliver typically between 8am and 1 hour prior to your event start time and have the unit(s) set up at least 15 minutes prior to your event. Pick up times may also vary, but are typically at the end of your event or before dark. If you have specific requests, please let us know and we will do our best to accomodate your needs.
Do you service my area?
Jump House Entertainment serves north central Ohio area and surrounding areas. Because we offer such a unique and large selection in Ohio, we do service other areas when possible. If you are outside our delivery area, an additional delivery fee may apply. Please call to inquire about your event.
How do I make a reservation for my event?
Just call us at 614.633.6619 and we will take your reservation and gladly answer any questions. We do specialize in medium to large size venues. All events can be customized to fit your needs. We are full service! Our event consultation, event planning, site surveys, and recommended event layout are all complimentary. We also offer the flexibility to incorporate your own products, activities, and/or ideas to help reduce costs.
Is a deposit required for jump house reservations?
Yes. Once you reserve your date, we are committed to taking care of your event. Your requested item(s) are placed on reserve for you only. If your reservation is greater than $500 and it is more than 2 weeks prior to your event, we ask that you mail a check for a minimum of 50% of the total invoice to guarantee your reservation. If your reservation is less than $500 and it is more than 2 weeks prior to your event, we ask that you mail a check for a minimum of $50 as a deposit to guarantee your reservation. If it is less than 2 weeks prior, deposit is due upon reservation.
When is payment due?
Once you have made reservations for our services, you will receive an Invoice with Agreement that specifies the payment terms and due date. Full final payment is due prior to setup of equipment at your event unless special arrangements have been made.
What types of payment are accepted?
We accept Cash, Check, Visa, MasterCard, American Express, or Discover.
When should I make my reservation?
Reservations are on a first-call, first-serve basis. Popular items book quickly, so the earlier you book, the more choices you have to choose from. If you have a set date, please reserve early!
Do you do last minute reservations?
Yes we do. We will try our best to fit any last minute reservations into our routes if the item(s) you are requesting are available. Please remember that waiting until the last minute may reduce or eliminate the selection of items.
What is your weather policy?
The children’s safety is our main concern. If you are having an outside event, we reserve the right to cancel due to weather (i.e. rain or high winds). If weather appears to be an issue for your event, we can talk that morning to make a decision before delivery. If the sky is overcast or if there is a light rain with no wind, we may be able to still set up our jump houses. If we deliver to your event and you elect to cancel or the weather will not permit a setup, only a $75 fee will be required. However, if you elect to proceed with the event, there is no refund once we begin set up and at that point the customer assumes all risks associated with weather-related delays and/or interruptions of the equipment or service.
What if I have to cancel?
For reservations that are cancelled at least 14 days prior to the event, customers may receive a full refund less costs incurred by Jump House Entertainment. Reservations cancelled within 14 days of the event date, will receive a company credit equal to the amount customer paid. There are no refunds on cancellations less than 24 hours prior to the event setup time, with the possible exception of weather related issues. However, if you elect to proceed with the event, there is no refund once we begin set up. We would appreciate as much notice as possible for cancellations, so others will have a chance to rent your reserved item(s).
Who is responsible for the equipment operation/supervision?
We do offer attendant service and can staff your entire event for an additional fee if requested. Supervision is required for ALL inflatables, but the rental cost does NOT include an operator/attendant. Each jump house does require at least one Responsible, Competent Attendant that is 18 years or older to operate/supervise activity for the duration of the event. Some items do require additional attendants. Please call to confirm if additional attendants are required for your selected items. Customers commonly have their volunteers work as attendants, but again, we do offer attendant service and can staff your entire event for an additional fee if requested.
What are the onsite requirements?
Site Area: Automatic sprinklers must be turned off at least 48 hours prior to your event. There must be a cleared access route 5' wide from our vehicle to your event site. Stairs, steep banks, or a narrow pathway can cause delays or possibly prevent equipment setup. Please make sure that the required area is free from all obstacles (i.e. tree branches, electrical wires, protruding rocks, debris, pet droppings, and any other objects that may interfere with the use of or cause damage to Jump House Entertainment equipment.)
Power: A Standard 110v household outlet will be needed for each blower. Each jump house blower uses from 8-12 amps of power and most jump houses take one 20amp circuit. We supply the cord and ask that nothing else be plugged into the outlet or on the same circuit that we are utilizing. Placement of the jump house should be no more than 100ft from that outlet. If you would like to set up a jump house at a park or place without an electrical outlet within 100ft, let us know and we can arrange for a generator for an additional fee or you can supply your own.
Ground Surface: The safest surface is a level grassy area. However, we can set up on gym floors, concrete, asphalt, or any smooth surface. The site needs to be flat and level—nothing more than an eight inch difference in height from one end to the other. Placement of equipment on dirt, sand, or grass clippings will incur a $75 cleaning fee. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event. The surface choice (i.e. switching from grass to concrete) may NOT be changed once our crew leaves the warehouse because specific anchors are used for each surface type and may prevent setup.
Space: Jump House Entertainment has a variety of jump house sizes. The dimensions are provided online for each item listed under Products. This is only the size of the jump house and you should clear an additional area of 5’ in each direction to assure safe operation. Please call with questions. We do offer free site surveys if needed.
Is your equipment safe and clean?
All of our inflatable rides are inspected and licensed by the State of Ohio Division of Ride and Safety and we are fully insured. We only purchase inflatable equipment made by reputable manufacturers. Our equipment is cleaned, sanitized, and checked at each event to ensure it is safe and clean for riders to enjoy. During setup our crew will inspect each unit for damage, cleanliness, and safety prior to use.
Are you Insured?
Yes. We are fully insured. As with any piece of rental equipment the customer is responsible for its usage and care. Please note: All companies, schools, and/or individuals that rent a jump house are required to sign a user agreement, equipment use rules addendum, acknowledgement risks addendum, and guidelines addendum prior to set up. We CANNOT set up a jump house until these items have been signed by an adult.
How many children are permitted in the jump house?
No more than eight small children are allowed at one time. Reduce the number for larger children and keep the same size children and age group together. As a general matrix by age group use the following:
Under 8 years
# of Riders
What age persons are permitted in the jump house?
Most of the standard size jump houses and combo units are designed for children 12 years and younger.
What are the Equipment Use Rules?
- Adult supervision is required at all times.
- No flipping, somersaults, wrestling, or fighting.
- No shoes, food, gum, candy, or drink are allowed on the equipment.
- No face paints are allowed on the equipment.
- No SILLY STRING!
- No sharp objects, pins, belt buckles, jewelry, barrettes, etc. are allowed on the equipment.
- Remove eyeglasses, contact lenses, and pierced earrings.
- Do not climb the walls or netting of the bouncer.
- Do not allow the users to all run in one direction and bounce off the walls. Doing so may cause tipping of the bouncer
- Do not hold or hang on to string netting.
- Do not bounce near the doorway.
- Do not bounce on other users of the equipment.
- NO UNNECESSARY ROUGHNESS.
- No more than eight (8) small children are allowed at one time. Reduce the number for larger children and keep the same size children and age group together.
- Adults are only allowed for gentle bouncing with toddlers and are not to exceed the eight-user limit.
- It is recommended that pregnant women and those individuals on medication or with physical ailments, including the wearing of casts, not use the bouncer.
- Individuals under the influence of alcohol or drugs are not allowed to use the bouncer.
Can you setup at parks or other public places?
Yes. Jump houses are great for parks. Some parks require that you have reservations in order to have a jump house at the park. Contact the park district for requirements and to confirm they have sufficient electricity within 100ft. If power is not available, we can arrange for a generator for an additional fee or you can supply your own.